Ohio Valley Goodwill Industries
Serving Greater Cincinnati

What Matters Most to Today’s Customers?

If you’re a business owner, you know just how important customer service is for the long-term success of your organization. Consumers expect more than ever before, and it only takes one poor customer experience for them to switch brands. So, what exactly do today’s customers want, and how can your business deliver service that exceeds their expectations? We have a few tips:

Emphasize quality over speed

While it’s true that customers appreciate when businesses respect their time, there’s no reason to sacrifice quality to speed along a customer service interaction, especially when it involves solving a problem. Customers know that not all issues can be fixed quickly. Take your time to ensure customer service interactions are positive and engaging and your customers are bound to feel well cared for.  

Be consistent in communication

Effective communication is at the heart of every positive customer experience. Make sure your business communicates well throughout the entire customer journey, starting with the initial contact and continuing as a relationship is formed. Customers expect good communication throughout the purchasing, fulfilling, and delivery stages, as well. Reassure your customers that their deliveries are accurate and on-schedule. It’s an easy way to reinforce their confidence in your services and encourage their continued loyalty.

Personalize the customer experience

Today’s consumers value personalization. They want to be treated like people, not just a number. Whether the customer experience takes place in-person, online, or over the phone, take steps to ensure your customers feel appreciated. Remember, a simple gesture can go a long way in boosting customer satisfaction. Reward return customers with discounts or free offerings. Or, mail handwritten thank-you to your VIPs. No matter how you show your appreciation, make it personal and memorable!

Are you ready to take your customer service to the next level? Many companies are utilizing the power of outsourcing as a way to free up internal resources to focus on customer service. For example, outsourcing routine tasks such as assembly and kitting, packaging, and order fulfillment enables businesses to save time and better meet their customers’ needs.

At Ohio Valley Goodwill, our innovative Industrial Services Division was created to provide businesses in Cincinnati, Northern Kentucky, and Southeast Indiana with cost-effective outsourcing solutions while providing employment opportunities for individuals with disabilities. Our local business partners benefit from lower lead times, improved productivity, and very often, reduced costs. With a large, motivated workforce, our Industrial Services Division is able to take on jobs of any size and has a proven track record of versatility and results. View our testimonials page to see what some of our satisfied partners have said about outsourcing business services from Ohio Valley Goodwill.

Contact us today to take a free tour of our facilities and learn more about what Ohio Valley Goodwill can do for your business!