President’s Message

President Joseph Byrum

To our Shoppers, Donors, Partners and Friends 

Nothing is more important to Ohio Valley Goodwill Industries than the health and safety of our customers, shoppers, employees, and all those whom we serve. We are closely monitoring the coronavirus (COVID-19) situation, and following guidelines from the U.S. Centers for Disease Control (CDC), World Health Organization (WHO) and the Ohio Department of Health. Please note the following: All Goodwill retail stores will be changing operating hours effective Wednesday 3-18-2020. All stores will now be open at 10 am and close at 6 pm daily.  Please see

Please know that we are taking necessary steps to protect you, our employees, and our stores from the spread of infection during this concerning time. Some of these actions include:

  • Cleaning high-traffic areas and surfaces more often, including door handles, credit card pin pads, shopping cart handles, faucets and more — using a sanitizing cleaner.
  • Frequently cleaning throughout the day, in all areas of our facilities. This includes customer and employee areas.

Our employees are being provided with all necessary supports and best practices for good hygiene.

Thank you for your patience and understanding as we work together to do what’s best for the communities where we all live and work. We will continue to communicate with you about our response to the coronavirus (COVID-19). 

Thank you for continuing to support our mission of service to the community through shopping and donating at our 18 Goodwill stores and 30 donation sites. 


As we begin a New Year, Ohio Valley Goodwill looks forward to a year filled with exciting new opportunities and milestone events. 2020 will mark the organization’s 104th anniversary of service to the Greater Cincinnati community and Goodwill is grateful for the long-standing support we have received from the public as well as our partners and friends. As we embark on the New Year however, we want to take just a moment to look back on the highlights of the past year and our many noteworthy achievements.

The past year marked the occasion of Ohio Valley Goodwill’s sixth consecutive perfect accreditation survey outcome by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF is an independent, nonprofit accreditor of health and human services, enhancing the lives of persons served worldwide. This places Ohio Valley Goodwill in the top 3% of similar organizations nationally. In addition, the organization and its staff team were honored by national and local recognition including by Goodwill Industries International (GII) with the Distinguished Career Award; named as “Best Workplace in Ohio” by Ohio Business Magazine; honored as “2019 Provider of the Year” by Clermont County Board of DD and finally, as a 2020 Charitable All Star Award by Cincy Magazine.

2019 also marked the 15th anniversary of our award-winning Center for Advocacy, Recreation and Education (CARE) program and the historic passage of the critical operating levy for long-time partner, Hamilton County DD Services. Ohio Valley Goodwill’s team worked diligently in supporting the campaign effort throughout Hamilton County for more than six months and was gratified to receive the appreciation of the Board when the levy passed.

For more than a century, Goodwill has helped tens of thousands of people with disabilities and our nation’s veterans to get jobs in our community. Through our award-winning training programs and employment services, thousands of our local citizens, have been helped to achieve both personal and employment success.

Last year alone, more than 3,500 individuals received skill training, career development, job placement and life enrichment opportunities as well as the support needed to be fully integrated in their home communities.  With the start of a New Year, we recognize that while the past year was very positive for Goodwill as we helped almost a thousand individuals- people with disabilities as well as our nation’s veterans to obtain employment and personal success- 2020 will present both new opportunities as well as challenges to our continued mission of putting people to work.

It is also important to note that for more than a century, Ohio Valley Goodwill has taken  great pride in its commitment to environmental preservation and responsible recycling. Thanks to generous community donations this past year, Goodwill was able to help recycle more than 55,000,000 pounds of donated materials last year, diverting them from area landfills. This includes clothing, hard goods, cardboard, steel, electronic equipment and office paper. This environmental sustainability effort is only possible through the on-going collaboration with the Greater Cincinnati community and we are grateful for the support. 2020 will mark an even more determined focus on our commitment to environmental stewardship and we encourage you to enjoy our new Environmental Impact summary as part of our Annual Report this New Year. 

For more than a century, Ohio Valley Goodwill has dedicated itself to helping individuals to obtain community employment. At the same time, we have also developed our services to reflect the needs and wishes of our local community. We are very proud of our award-winning services which are designed to be choice-driven and responsive to the desires of the individuals that we serve. We take great pride in celebrating the personal success of each and every person supported by the organization.

As we move into a New Year, Ohio Valley Goodwill is committed to continuing to help individuals to achieve personal success.  We look forward to working collaboratively with our partners, our families, and all of you to maintain our proud history of service and to put people to work.

Please join Ohio Valley Goodwill in helping put people to work in this New Year!


Joseph S. Byrum, President and CEO





If you have a question about Ohio Valley Goodwill Industries, please contact us here or call (513) 771-4800.