Thank you for shopping at Goodwill’s network of 19 stores and boutiques in the Greater Cincinnati area. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations.
Click on the arrows to find the answer to many of our Frequently Asked Questions.
What happens to merchandise that does not sell in the store?
How can I be sure that the infant and children’s items you sell are safe?
I think $7.49 for jeans is too high since they were donated to you. I thought Goodwill stores were there to help low income families and people with financial difficulties?
Frequently your advertising refers to “New” buy out items and purple tagged merchandise. What does this refer to?
When I’m shopping at Goodwill and see an item I might want to purchase, will you hold it for me?
Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. All merchandise is sold on a first-come, first-served basis.
Who determines the prices on items and what is that based on?
Recently while shopping in a Goodwill store I overheard a man trying to convince the manager to sell him an item at a reduced price. Is that a common practice?
My neighbor told me Goodwill employees get first option of purchasing items donated. Is that true?
I made a donation last week and the man that gave me the receipt would not put the value on my items on the receipt. I thought Goodwill was responsible for that?
Can I return items I bought at a Goodwill store?
Can I buy something at Goodwill that does not have a price on it?
