Customer Services

Customer ServicesThank you for shopping at Ohio Valley Goodwill! We value our wonderful shoppers and appreciate your patronage. For your convenience, Goodwill is happy to offer the following services to make your shopping trip as pleasant as possible.

Convenient Displays:

In order to make shopping at Goodwill easy and fun, Goodwill has sized items in each of our display areas. If you are unable to find a size, please ask one of our friendly sales team members for assistance. We will be happy to help!

Fitting Rooms:

Private fitting rooms are available for trying on clothing.

Assistance with Accessibility:

Our network of 17 conveniently located Goodwill stores are committed to helping make your shopping experience as convenient and enjoyable as possible. If you require assistance during your shopping visit, please let one of our friendly sales team members know of your needs. We will do our best to accommodate your request.

Donation Drop-off:

Donations are accepted during regular store hours of operation. Tax receipts and “fair market value” sheets are available. Clothing and most household items are accepted. Please keep in mind all items need to be in saleable (good) condition. For a list of Goodwill’s conveniently located Donation Centers, click here.

Also, we are unable to accept items that are harmful to the environment if disposed of improperly. Access the list of items that we can and cannot accept. Please call your local Goodwill store if you have questions about specific items.

Return Policy:

Clothing only can be returned for merchandise credit or refund within 10 days of purchase with original tag attached along with original sales receipt. Items may be returned at store where purchased only. All returns are subject to the manager’s discretion. A valid ID is required for all returns.

Forms of Payment:

We accept cash, MasterCard, Discover, Visa and Traveler’s Checks.

Gift Certificates:

Goodwill gift certificates make great gifts! Gift certificates are available in any amount.

Senior Citizen Discount Program:

Shoppers age 50 or older, receive a 10% discount everyday!
*This discount is not valid with other discount promotions.

Birthday Policy:

We appreciate our shoppers at Goodwill and want to help you celebrate your birthday! If TODAY is your Birthday and you are 18 and older, you get 50% OFF on anything not on sale. Some Exclusions Apply and ID may be requested. Happy Birthday Wishes from Goodwill!



For more information about shopping at Goodwill, email here or call (513) 771-4800 x 6260.