Customer Services

Customer ServicesThank you for shopping at Ohio Valley Goodwill! We value our wonderful shoppers and appreciate your patronage. For your convenience, Goodwill is happy to offer the following services to make your shopping trip as pleasant as possible.

Convenient Displays:

In order to make shopping at Goodwill easy and fun, Goodwill has sized items in each of our display areas. If you are unable to find a size, please ask one of our friendly sales team members for assistance. We will be happy to help!

Fitting Rooms:

Fitting Rooms are temporarily closed to ensure the health and safety of our guests. Thank you for your understanding.

Assistance with Accessibility:

Our network of 19 conveniently located Goodwill stores are committed to helping make your shopping experience as convenient and enjoyable as possible. If you require assistance during your shopping visit, please let one of our friendly sales team members know of your needs. We will do our best to accommodate your request.

Donation Drop-off:

Donations are accepted during regular store hours of operation. Tax receipts and “fair market value” sheets are available. Clothing and most household items are accepted. Please keep in mind all items need to be in saleable (good) condition. For a list of Goodwill’s conveniently located Donation Centers, click here. We are currently not accepting furniture donations at this time. Thank you for your understanding.

Also, we are unable to accept items that are harmful to the environment if disposed of improperly. Access the list of items that we can and cannot accept. Please call your local Goodwill store if you have questions about specific items.

Return Policy:

Only clothing may be returned for in-store credit at this time, within 10 days of purchase with original sales receipt and attached tags at the store where it was purchased. No returns on sales items.

Forms of Payment:

We accept cash, MasterCard, Discover, Visa and Traveler’s Checks.

Gift Certificates:

Goodwill gift certificates make great gifts! Gift certificates are available in any amount.

Senior Citizen Discount Program:

Shoppers age 60 or older, receive a 10% discount everyday!
*This discount is not valid with other discount promotions.


Employee Safety and Health Procedures



For more information about shopping at Goodwill, email here or call (513) 771-4800 x 6260.