Our Culture

Ohio Valley Goodwill’s commitment to providing outstanding service has made it an organization of good standing in the Greater Cincinnati community for over 100 years; our culture reflects this high standard of excellence. Goodwill’s programs, services and management have earned it more than 100 local, regional and national awards. In 2019, the Commission on Accreditation of Rehabilitation Facilities (CARF) recognized Ohio Valley Goodwill’s dedication by awarding the organization a perfect audit outcome — marking six consecutive perfect triennial survey results. Only 3% of organizations nation-wide have ever achieved such extraordinary success.

Ohio Valley Goodwill has embraced these core values for 100+ years, and is committed to maintaining this standard of excellence in the years to come. When you donate, shop, or partner with our organization, your support will benefit the thousands of individuals we serve each year. No matter what the future holds, Ohio Valley Goodwill will continue to be worthy of your support and trust as we serve the needs of the Greater Cincinnati community.

Ohio Valley Goodwill’s Core Values center around:

• An outstanding staff team and their ability to deliver excellent services;
• A dedicated volunteer board of directors and Guild support organization;
• The ability to provide an array of services to a broadly diverse and ever-expanding number of people;
• Financial stability and the benefits which fiscal solvency contribute to the organization’s ability to serve people well;
• The proud reputation the organization enjoys in the communities where it provides services and the trust which these communities place in Ohio Valley Goodwill;
• The organization’s many customers including referral sources, shoppers, donors and business partners; all of whom assist in providing funds to Goodwill for its program and services;
• The individuals the organization serves, whose success brings benefit to all citizens who live and work and play in the communities served by Ohio Valley Goodwill.