Ohio Valley Goodwill Industries
Serving Greater Cincinnati

3 Simple Steps to Improve Customer Service

As a business owner, you’re always trying to make your product line the best it can be. But even more important than having a great product is creating excellent customer relationships. Providing excellent customer service and creating long-term loyalty is crucial to helping any business grow and thrive. With limited time and resources, how can business owners start improving customer service? Here are a few simple ways to strengthen your business’ customer service efforts:

Create a lasting impression

When it comes to customer service, a good first impression goes a long way. Whether your first touch point with a customer is through a phone call, email, or an in-person visit, make sure you and your team leave a memorable impression. Always be friendly and helpful, and strive to make the interaction as personal as possible. Your communication after the first impression is also critical. Take time to follow-up with customers with a personal note or email to thank them and see how you can help them in the future. The more you can make your customers feel special and valued, the more likely they’ll be to return to your business.

Ask for customer feedback

One of the best ways to strengthen your customer service is by getting to know your customers and their opinions. Don’t be afraid to ask your customers for their honest feedback, whether it’s through a handwritten note, email survey, or online review. You can then use their feedback to address any issues with your product or service and improve their customer experience.

Streamline the packaging and shipping process

Today’s consumers value speed and efficiency in the order process. According to a survey from Dropoff, 99 percent of U.S. consumers say that fast delivery is important to them, and 47 percent said they’d be willing to pay more for same-day or next-day delivery. If your in-house packaging and fulfillment is falling behind in terms of schedule or quality, your customers will notice by way of slower shipping and delivery. Providing fast, efficient, and accurate order fulfillment will not only satisfy your customers’ needs, but it will keep them coming back for more.

Are you looking for a third-party packaging or fulfillment service to enhance your business’ customer service efforts? Ohio Valley Goodwill’s Industrial Services Division can help! We have decades of experience providing quality packaging services to businesses large or small, including custom packaging jobs and industrial packaging services. We also offer fulfillment services to supplement your in-house labor and ensure your orders are handled accurately and efficiently. Our contract labor services help businesses save time, reduce overhead costs, and improve efficiency to ensure orders are delivered on time and accurately, which often results in more satisfied customers.

Most importantly, your partnership with Ohio Valley Goodwill supports our mission to provide meaningful employment to individuals with disabilities in the Greater Cincinnati area. Put Goodwill to work for your business today! Contact us to learn more and receive a free tour of our facilities.