Customer Services

Donation drop-off:

Donations are accepted during regular store hours of operation. Tax receipts and "fair market value" sheets are available. Clothing and most household items are accepted. Please keep in mind all items need to be in saleable (good) condition.

*Also, we are unable to accept items that are harmful to the environment if disposed of improperly. Please call your local Goodwill store if you have questions about specific items.

Return Policy:

Forms of payment:

We accept cash, checks, MasterCard, Discover, Visa and Traveler's Checks.

Fitting Rooms:

Private fitting rooms are available for trying on clothing.

Gift Certificates:

Goodwill gift certificates make great gifts! Available in any amount.

Senior Citizen Discount program:

Shoppers age 50 or older, receive a 10% discount everyday! 
*This discount is not valid with other discount promotions.

“Shopping and donating to Ohio Valley Goodwill supports programs and services for individuals with disabilities and our nation’s veterans. We thank the community for its support of our programs and for helping with Goodwill’s commitment to the environment.”

Ann Walters
Sales Manager, Contributed Goods Division
Ohio Valley Goodwill Industries • 10600 Springfield Pike • Cincinnati, Ohio 45215 • 513-771-4800
2012 Ohio Valley Goodwill Industries. All rights reserved